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Clinical Quality Manager (0562U), University Health Services - 40775
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Position Number: 3546754
Location: Berkeley, CA
Position Type: Health and Medical Services

Clinical Quality Manager (0562U), University Health Services - 40775 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan .

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with up to 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.

Departmental Overview

UC Berkeley's University Health Services (UHS) is a comprehensive college health service providing fully accredited, primary medical care, counseling and psychological services, and innovative health promotion programs for students, faculty, and staff. UHS provides on-campus medical care and coordinates supplemental needs for off-campus care through a network of community specialists and hospitals. UHS manages the student health insurance and workers' compensation insurance programs.

Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health and Specialty Clinics. Services are designed to minimize the impact of illness, emotional distress and injury on studies and work. Coupled with health promotion and public health programs, UHS reaches all segments of the Berkeley campus community. Learn more about UHS by visiting uhs.berkeley.edu.

Application Review Date

The First Review Date for this job is: 10/18/22. The job will remain open until filled.

Responsibilities

Continuous Quality Improvement and Quality Assurance

Oversees and manages the functions of the quality improvement program.
Co-chairs the Quality Improvement Committee.
Works collaboratively with UHS Leadership, Administration, Medical Staff and Information Technology to ensure that data are collected and reported in a timely manner to appropriate stakeholders.
Evaluates clinical processes and programs using data analytics, outcomes.
Coordinates efforts to standardize monitoring, analysis and reporting.
Works with UHS partners for data requests, data management, and data visualization needs.
Aligns Quality Improvement Activities with AAAHC Quality Improvement standards.
Maintains continuous survey readiness for Quality Improvement Accreditation.
Recommends the integration of appropriate technologies to meet the needs of the healthcare team in order to provide safe, effective, efficient and high-quality care.
Contributes to quality innovations and integration across various units in the organization.
Consults with unit managers to improve patient care processes to meet or exceed benchmarks.
Supports managers in empowering staff to solve problems, including changing processes and systems.
Supports managers in implementing strategies that drive and support patient experience improvement initiatives for the organization.
Acts in a consultative capacity with leaders and managers to promote that all quality functions and improvement efforts are 1) aligned with the strategic priorities and that they 2) are standardized in a manner that support reporting, and support decision making that is data-driven and evidence based.

Communication and Cultural Integration of Quality Improvement Efforts

Communicates status of organization's progress towards key patient safety, quality, and service measures through dissemination of quality dashboards and other tools to appropriate internal and external stakeholders.
Provides dashboard metrics to medical staff, contracted groups, and leadership.
Supports managers by offering suggestions for quality and safety related staff meeting agenda items and/or trainings, along with data, information, stories, and other evidence to support the discussion.
Assists leaders and supervisors/coordinators in developing and maintaining quality monitoring and performance improvement.
Serves as a change agent, improvement advisor, and facilitator.
Celebrates successes when safety is achieved and implements "Great Catch" quality program.
Fosters an environment of openness, interdisciplinary collaboration and accountability which encourages safe, effective and efficient care delivery.
Supports UHS in creating a Just Culture and Culture of Safety.

Risk Management and Safety

Work with Risk Management to review trends of occurrence types and severity.
Identifies cases meeting the criteria for clinical case review through various sources.
Coordinates and supports organization-wide assessment, evaluation, implementation of improvement processes related to proactively identified or reactively identified RM issues.
Participates in Root Cause Analysis as indicated.
Works with risk management and unit managers to identify areas for improvement and to support a Culture of Safety.
Assist in monitoring performance related to the safety goals.
Serves on the Clinical Case Review Committee.

Leadership and Innovation

Provides consistent leadership and management for Clinical Services Quality Improvement.
Provides leadership and expertise for integrating multidisciplinary activities into quality management processes.
Works with other UHS Quality units and stakeholders to integrate quality programs across units and advance organizational innovation.
Collaborates with strategic planning teams to Integrate quality and safety, performance into organization's strategic plan initiatives.
Ensures that a Diversity, Equity, Inclusion, Belonging, Justice lens is applied to the quality improvement efforts and innovations.
Manages competing quality improvement needs in accordance with leadership's priorities and budgetary constraints.
Communicates to senior leadership what resources are needed to achieve quality goals.Provides a forum for UHS leaders to identify areas for improvement, set goals and implement programs to improve cross departmental collaboration and reduce inefficiencies.
Explores and recommend innovative concepts to advance UHS's quality of services and service delivery.

Required Qualifications

Strong understanding of Quality Improvement and Quality Assurance principles, concepts, and priorities.
Ability to manage a program or department. Knowledge of the principles and practice of management and supervision.
Good judgment, with the ability to make timely and sound decisions.
Ability to manage priorities and workflow, versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Demonstrated ability to abstract, analyze and report clinical data.
Strong management and interpersonal skills.
Solid knowledge of outpatient medical care unit operations and operational efficiencies.
Skills to collaborate effectively with clients and medical/clinical staff. Knowledge of and leadership skills working in an integrated team environment.
Effective communication and interpersonal skills to interact with patients, staff members, and other members of the medical community.
Skills in coaching and motivating staff.
Ability to serve as a change agent; Must be attuned to the personal side of change to manage the change process successfully.
Skills to establish priorities, objectives, and timelines and to complete assignments in a timely manner in a resource constrained environment.
Effective analytical and problem-solving skills.
Organizational skills and attention to detail.
Knowledge of electronic/medical record systems.
Must be computer literate and able to quickly learn new systems and technologies.
Excellent written and oral communication skills, proficiency in Microsoft Office Suite, emphasis on Excel, Power Point and Word.
Experience with AHRQ tools, metrics, and indicators.

Education

Bachelor's degree in healthcare related field with equivalent experience.

Licenses/Certifications

CPR BLS certification.

Preferred Qualifications

Education

Master's degree in a healthcare related field, with experience in data management, process improvement, change management, and leadership.

Licenses/Certifications

Current and valid California State RN license.
Certified Healthcare Quality Professional (CPHQ).

Salary & Benefits

This is a 60% part-time (24 hours/week) career position, and eligible for full UC benefits.
Hourly pay for this role is commensurate with experience.
For information on the comprehensive benefits package offered by the University visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume when applying.

Other Information

Your employment is dependent on obtaining and maintaining a credentialing clearance (if applicable), background clearance and medical clearance according to University Health Service policies.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct

To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=40775&PostingSeq=1