Job Details

Administrative Associate, University Health Services

Position Number: 6294468
Location: Chattanooga, TN
Position Type: Health and Medical Services

Administrative Associate, University Health Services
Chattanooga, TN, United States

Job Identification: 3280
Job Category: Administrative
Posting Date: 06/11/2025
Job Schedule: Full Time
Locations: 601 Vine Street, Chattanooga, TN, 37403, US

Job Description
The Administrative Associate supports University Health Services by providing general administrative assistance to the staff and is the first and last person most patients interact with at UHS.

Responsibilities
Operational Duties (Customer Focused)

Answers phones and greets all visitors
Directs patients on check in process and insurance uploading
Coordinates daily appointments- schedules new ones and manages existing ones
Performs timely management of students records in/out of the clinic including scanning
Provides immunization compliance/record support
Performs receptionist duties (front desk organization, management, maintaining clinic documents, etc.)
Maintains health records (insurance, demographics, etc.) and student database management (registration/holds management)

Operational Duties (Financial)

Performs financial and clerical duties including check-in/out charges
Manages daily deposits and processes invoices, transactions, and account reconciliations as needed
Under the direction and guidance of the Director and campus business units, supports collection and balance reconciliation efforts for patient charges for past date of service balances

Operational Duties (Organizational)

Organizes tasks and information, maintains staffing calendar, brings potential calendar conflicts to the attention of the Director, and assists in scheduling meetings for UHS staff (both internal and external meetings)

External Responsibilities

Coordinates/schedules outreach for campus marketing and health education initiatives
Assists with orientations and other events

The ideal candidate will possess the following:

Skills to manage electronic health record and practice management system, financial transactions, banner, Microsoft applications, and other applications necessary to perform job functions
Basic financial skills
Possess excellent organizational skills
Skills to multi-task, be detail-oriented, and easily prioritize duties each day
Working knowledge of student health processes for immunization compliance
Ability to organize and problem solve administrative tasks and office responsibilities
Ability to communicate with staff and practitioners and to appropriately direct client calls
Customer service skills to manage students, staff and faculty in a professional, sensitive, and confidential manner
Ability to handle conflict in a professional manner
Ability to adapt in high pressure situations and still maintain courtesy and professionalism
Skills to manage client payments and deposits daily as well as assisting with some basic accounting duties for the clinic such as processing invoices or transfer vouchers
Additional comfort with computer skills and knowledge of Medicat electronic health records

The review of applications will begin June 27, 2025, will continue until the position is filled.

Qualifications
Minimum: Requires a high school diploma and two years of relevant experience, or an equivalent combination of education, training, and experience.

Preferred: Experience in a healthcare field or similar position is preferred.

About Us

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3280/?mode=location