University of San Diego
Posting #: 3910
Position Status: Full-time regular
Location: San Diego
Position Type: Staff, Student Affairs
The mission of the Student Health Center is to provide primary healthcare and to promote the health and wellbeing of students of the University of San Diego to facilitate maximum academic and personal growth.
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.
The university seeks an individual with a strong interest in working at a mission driven, faith based institution. The role of a Customer Service Representative (CSR) in working with students and the responsibilities of the position are significantly tethered in the university's
contemporary Roman Catholic mission.
Confidentially evaluates customer requests for medical care based upon the urgency/severity of
the illness/injury and determines who they should be scheduled with; a medical provider, triage
nurse or medical assistant based on knowledge and understanding of detailed medical scheduling guidelines and medical terminology while strictly adhering to federal and state confidentiality laws. Executes the checkout process at the conclusion of the medical visit which include, ascertaining what patient handouts/information is to be disseminated to individual patients at the time of check out, fee collection, electronic data entry of payment and rescheduling appointments, or referrals to outside providers. Contacts outside providers when appropriate. Fields customer phone calls and resolve the concern or facilitate resolving the concern.
Provides administrative support to Office Manager, Director, Supervising Physician, Staff
Physician, Physician Assistant, Registered Nurses and Medical Assistants. For the purposes of
this position, "customers" refer to all patients as well as non-patients such as parents,
professors, coaches, vendors, visitors, external medical providers, and other campus entities.
Periodically, this position may be asked to contribute to either ad hoc or ongoing
division/campus projects outside the scope of their day-to-day activities.
Duties and Responsibilities:
- Receives, posts and reconciles SHIP direct ledger payments.
- Sends patient statements to patients via Secure Message.
- Sends unpaid patient accounts to Student Accounts for further payment and collection.
- Collects, records, and reconciles payments and overpayments in accordance with SHC's Policy and Procedure for Collecting, Recording, Reconciling Fees at the SHC and Depositing to the Cashier.
- Assisting with admin research, surveys and outreaches
- Scanning medical information into electronic health records
- Entering dates into Immunization records
- Placing and removing registration holds for (student) in Banner.
- The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Performance Expectations - Knowledge, Skills and Abilities:
Special Conditions of Employment:
The University of San Diego is requiring all employees to follow ourCovid-19vaccinerequirement process.https://www.sandiego.edu/onward/
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Posting Salary: $21.88 per hour; Excellent Benefits
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
Special Application Instructions: Resume and Cover Letter Required
Go to https://careers.pageuppeople.com/867/cw/en-us/job/494689/patient-service-representative-ea1 and click Apply Now to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at firstname.lastname@example.org
Additional Details: Hours:37.5 hours per week
Closing date:Open until filled
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.
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