Job Details

Senior IT Administrator: Tickle College of Engineering - UTK

Position Number: 6458014
Location: Chattanooga, TN
Position Type: Computing - Network/System Administration

Senior IT Administrator: Tickle College of Engineering - UTK
Knoxville, TN, United States

Job Identification: 4492
Job Category: Info Technology
Posting Date: 08/11/2025
Job Schedule: Full Time
Locations: 823 Neyland Drive, Knoxville, TN, 37996, US (On-site)

Job Description
This position serves as the go-to systems expert for the Tickle College of Engineering (TCE), providing direct IT support for the Office of the Dean, six administrative offices, nine program offices, and the departments of Applied Engineering (APPE), Materials Science and Engineering (MSE), and Nuclear Engineering (NE)-supporting approximately 422 faculty, staff, and graduate students. The position delivers technical leadership under four Service Level Agreements (SLAs), managing day-to-day operations, long-term planning, and project implementation across a wide range of computing systems and environments.

This position is responsible for managing desktop, laptop, and server systems using Microsoft Active Directory and Intune, administering license servers for specialized engineering software, and coordinating with vendors and internal staff to ensure reliable access to academic and research tools. It enforces IT security standards, monitors system health and compliance, and provides advanced technical support for computer systems, lab equipment, and AV technology in classrooms and conference spaces. Additional duties include resolving hardware and software issues, delivering user training, creating technical documentation, managing IT asset inventory and procurement, and supporting general departmental operations.

Responsibilities

Administer desktops, laptops, and servers across multiple departments using Active Directory and Intune.
Maintain and support license servers hosting specialized engineering software.
Coordinate software deployment and updates for labs in collaboration with vendors and internal staff.
Enforce IT security best practices and compliance requirements.
Lead and implement strategic IT projects that align with the college's IT plan.
Troubleshoot software and hardware issues including lab equipment and infrastructure components.
Support and maintain AV technology in classrooms and conference spaces.
Deliver user training, create IT documentation, and maintain procedural guides.
Manage the acquisition, inventory, and lifecycle of IT assets.
Coordinate hardware maintenance, surplus, and vendor repairs.
Provide administrative support for IT operations as needed.

Qualifications
Required Qualifications

Education:

Bachelor's degree in computer science, Computer Engineering, or related IT field with a focus on software and hardware.

Experience:

2-3 years of experience administering computer connected lab equipment and/or servers.
Minimum of 2-4 years of experience in a computer hardware and software technical environment.
Minimum of 1-3 years of experience working in an academic environment.

Knowledge, Skills, Abilities:

Knowledge of Microsoft Active Directory and Microsoft Intune.
Ability to manage departmental and college license servers including facilitating the renewal process.
Ability to manage departmental and college computers connected to lab equipment.
Skills in individual and team project management.
Ability to prioritize life cycle recommendations based on user and equipment needs.
Knowledge of Windows system administration procedures and practices including configuring and securing servers, desktops and laptops.
Ability to perform software maintenance for servers, desktops and laptops with minimal disruption to the user.
Strong interpersonal skills and the ability to communicate with faculty and staff to suggest technical solutions to problems.
Knowledge of both broad and specific technical areas to understand how one technical area affects the other.
Ability to manage departmental and college assets to ensure faculty and staff have the required equipment to perform their job.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

Preferred Qualifications

Education:

Certification: Microsoft or Security+ certifications (e.g., CompTIA Security+)

Experience:

Junior-level Microsoft Azure cloud computing services.
Junior-level Microsoft InTune and Endpoint Management

Knowledge, Skills, Abilities:

Skills in using a ticketing system to queue and process work.
Ability to troubleshoot hardware components to resolve equipment issues.
Knowledge of virtual machine technologies such as Microsoft Hyper-V.
Ability to train faculty and staff on current technologies pertaining to their job.
Skills in technical documentation.

Work Location:

Location: Knoxville, TN
Onsite

Compensation and Benefits:

UT market range: MR 12
Find more information on the UT Market Range structure here
Find more information on UT Benefits here

Application Instructions:

To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications must include all requested materials.

Resume
Cover Letter
List of 3 Professional References

About The College/Department/Division:

The Tickle College of Engineering is in the midst of an unprecedented period of growth and success including adding over 30 new faculty as part of ambitious cluster hiring campaigns led by Chancellor Donde Plowman and Dean Matthew Mench. Since 2021, the college has set records in research expenditures, enrollment, incoming student GPA, intellectual property development, and USNWR rank. New facilities include the state-of-the art Zeanah Engineering Complex, the University of Tennessee Manufacturing and Design Enterprise (TN-MADE) facility, and the Innovation South building which houses UTK's Fibers and Composites Manufacturing Facility (FCMF). TCE currently has 208 Tenure/Tenure Track and 65 Non-Tenure Track faculty in its nine academic departments and offers 13 undergraduate, 16 MS, and 15 PhD degree programs. Affiliated with TCE and located in Tullahoma, Tennessee, the UT Space Institute is a hub of aerospace and defense research. The college is also home to eight research centers and three interdisciplinary institutes. With approximately 4,300 undergraduate and 1,500 graduate students, the college sits 29th among public universities in the most recent U.S. News and World Report graduate rankings. Faculty in the college have won 29 early career awards (NSF, DoE, DARPA, AFOSR, and ARO) since 2016. In FY24, the college had NSF HERD research expenditures of $121 million.

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4492/?mode=location